Faqs

In which countries can buy online?
Buying online KUNUGI, S.L.U. can be performed in Spain, and all countries in the euro zone

In how many languages are spoken in the store?
Store in KUNUGI, S.L.U. can navigate in Spanish and English and French. You can change the navigation language at the top right of the web page.

Items restocked depleted?
All items are replaced in a period as short as possible or removed from the web.

Does KUNUGI, S.L.U. have a Customer Service Department?
Yes, where you can solve doubts about products, orders, payments, returns and other incidents. You can contact us through the contact form or through the live chat or telephone + 34 393 497 00 24. Receive the same product that I see in the photo?
The photos are made in high quality with the aim to reflect in detail each of the products. You may find differences because they are natural products with slight variations.

When will I receive my order?
Once your order has been validated we will proceed to validate it. When you agree with the products that will be sent to you, shipping conditions and payment method and make the CHECKOUT you will receive it within 10 calendar days.

Can I remove an item from my order?
Yes, from the shopping cart you will be able to remove the items you do not want. Once the order has been validated by KUNUGI, S.L.U. you can contact us to make any changes to your order.

How can I pay for my order?
By bank transfer or if you are a customer by your usual payment method.

Is it possible to cancel an order?
Yes, as long as the order has not entered the packaging and shipping process. You can request the cancellation through the contact form or Customer Service via live chat or by phone 93 497 00 24. (office hours)

What happens if any item in my order arrives damaged?
KUNUGI, S.L.U. only sells items in perfect condition, so if exceptionally you receive one with a production defect, please contact our customer service department. If possible, we will replace it as soon as possible at no cost. To solve the problem, use the contact form or call us at our Customer Service phone number.

What should I do if I receive an item I did not order?
If on any occasion, by mistake, you receive an item that you did not order, please contact us via href="contact_us.php">contact form or Customer Service via live chat or telephone 93 497 00 24. (office hours)

Is it possible to delete my account?
Yes, in compliance with the provisions of Law 34/2002, of July 11, 2002, on information society services and electronic commerce, you can delete your account with just one click.

How do I recover my forgotten password?
If you have forgotten your password, you can recover it in the Log-in section. You will receive an email with your new password.

What is the Privacy Policy of the online store of KUNUGI, S.L.U. ?
You have all the information in the link: Privacy Policy