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Faqs

In which countries can buy online?
Buying online KUNUGI, S.L.U. can be performed in Spain, and all countries in the euro zone

In how many languages are spoken in the store?
Store in KUNUGI, S.L.U. can navigate in Spanish and English, soon in French, and Portuguese. You can change the navigation language at the top right of the web page.

Items restocked depleted?
All items are replaced in a period as short as possible or removed from the web.

Receive the same product that I see in the photo?
The photos are made in high quality with the aim to reflect in detail each of the products. You may find differences because they are natural products with slight variations.

Is it possible to receive regular information in my email with the latest news and offers from KUNUGI, S.L.U. ?
To be knowledgeable users KUNUGI, S.L.U. can subscribe to a regular newsletter with information about offers and news. You can subscribe to the Newsletter section
I can unsubscribe from the newsletter of KUNUGI, S.L.U. ? In all the emails you get from KUNUGI, S.L.U. there is a link to unsubscribe immediately.

What is the privacy policy of the online store. KUNUGI, S.L.U. ?
It has all the information in the link: privacy policy.

How to recover my forgotten password?
If you forgot your password, you can recover it in the Log-in section. You will receive an email with your new password.

There KUNUGI, S.L.U. of a Customer Service?
Yes, you can contact us via the contact form or by calling our Customer Service.

What information I can refer to Customer Service?
You can resolve doubts about products, orders, payments, returns and other incidents.

I can remove an item from my order?
Yes. From the shopping cart you can remove items you do not want as long as no order has been processed.

You may cancel an order?
Yes, provided that the order has not entered the packaging and shipping process. You can request cancellation through the contact form or by calling our Customer Service.

What happens if an item in my order arrives damaged?
KUNUGI, S.L.U. only sells items in perfect condition, so if you receive an item with exceptionally defective production contact our customer service department. If possible, we will replace it as soon as possible at no cost. To solve this use the contact form oo call our Customer Service phone.

What should I do if I receive an item I did not ask?
If at any time, by mistake, you receive an item that has not asked contact our Customer Service department.


Copyright © 2017 KUNUGI, S.L.U. , All rights reserved | C/ Electrónica 42 | Pol. Ind. Les Guixeres | 08915 Badalona-Barcelona-SPAIN | Tel. +34 934970024